Privacy Policy
Effective: 3 November 2025
Who we are
UnderFlow Ltd (“we”, “us”, “our”), provider of FlowECU. Contact:
support@flowecu.com.
What we collect
- Order details: name, email, billing country, tax details collected by Stripe.
- Machine ID: supplied at purchase for license binding.
- Comms: emails you send us; optional newsletter opt-in.
- Site analytics: basic usage/UTM parameters (no unnecessary tracking).
Why we collect it
- Process payments and deliver your license.
- Fraud prevention and compliance (e.g., NZ GST).
- Support, updates (only if you opted in), and product improvement.
Legal bases
We process data as needed to perform a contract (your purchase), with your consent (newsletter), and to comply with legal obligations (tax records).
Sharing
We share data with trusted processors only as needed:
Stripe (payments, tax), email providers, and secure hosting. We don’t sell your data.
Retention
- Order & tax records: kept as required by law.
- License & Machine ID: retained for the life of your license + audit window.
- Marketing data: until you unsubscribe or request deletion.
Your choices
- Unsubscribe anytime via link in emails or by contacting us.
- Request access, correction, or deletion where applicable.
International transfers
Data may be processed outside your country. We use reputable vendors and appropriate safeguards.
Security
We use industry-standard measures. No method is 100% secure, but we work to protect your data.
Contact
Email privacy@flowecu.com for privacy requests.
Changes
We may update this policy and will change the “Effective” date above.